Travel Soccer Program Refund Policy
This policy outlines the refund eligibility and procedures for all United Capital City Athletic (UCCA) Travel Soccer participants and families. To maintain fiscal transparency and ensure the operational stability of our non-profit program, refunds are strictly governed by the fee category.
Policy Summary Table
| Fee Category | Refund Eligibility | Key Conditions / Requirements |
|---|---|---|
| Club Fees | 0% (Strictly Non-Refundable) | Covers fixed operational and facility costs. |
| Competition Fees | Up to 50% Maximum | Only for participant injury/illness with a doctor's note. |
| Volunteer Fees | 100% Refundable | Requires completion of 6 approved volunteer hours. |
| Uniform Fees | 0% (Strictly Non-Refundable) | At-cost pass-through charges. |
1. Club Fees
Club fees cover direct, fixed expenses required to run the program (including coaches, administrative software, insurance, utilities, field maintenance, and equipment).
2. Competition Fees
Competition fees cover league registrations, tournament entries, and travel permits. Refunds for these fees are highly restricted:
- • Maximum CapApproved refunds will never exceed 50% of the annual competition fee charge.
- • Qualifying CircumstancesRefunds will only be considered if the participant experiences: A season-ending or long-term injury, or a terminal illness.
- • DocumentationA certified doctor's note must be submitted alongside the refund request.
- • ExclusionsCircumstances affecting a parent, guardian, or immediate family member do not qualify. In families with multiple participating athletes, the refund applies strictly to the impacted individual. No refunds will be issued for any other reasons (e.g., scheduling conflicts, choosing to leave the team).
3. Volunteer Fees
Volunteer fees are collected to encourage active community involvement and are fully refundable upon fulfillment of service hours.
- • RequirementA baseline of six (6) hours of approved volunteer time must be completed within the soccer year.
- • Service WindowHours must be completed between June 15th and June 14th of the current soccer year.
- • CarryoverHours do not carry over to subsequent soccer years.
- • ProcessFamilies must RSVP and log hours using the official form available on the UCCA website or distributed via mass messaging.
- • PayoutRefunds will be processed within 30 days of organization confirmation and approval of completed hours.
4. Uniform Fees
Uniform fees represent an at-cost pass-through charge with no organizational markup.